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Explore the Higher Logic Blog:Online CommunityMarketing Automation

Figma 125 Charmantes Drossel Charmantes Max Factory Fireball Figur qunugz1994-Anime & Manga

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

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“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Good Smile Oh mi Diosa Belldandy con Holy Bell PVC FiguraTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Good Smile Overwatch Hanzo (Classic Skin Version) Nendgoldid Action Figure They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Good Smile Pokemon Lillie Nendgoldid Action Figure

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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Good Smile Puella Magi Madoka Magica Homura Akemi you are not alone. Figure Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Good Smile Puella Magi Madoka Magica Sayaka Miki School Uniform

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?Good Smile Racing Gr84212 Hatsune Miku Gt Projekt 1 43tel Maßstab Mercedes
  • What if we lose all the activity from our old community when we transition?
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  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Good Smile Re Creators Meteora Nendgoldid Action FigureTo get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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Written by Fisher-Price Thomas the Train Wooden Railway Ryan Train on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?Good Smile Souyokusha Fate Extra CCC Saber Bride PVC Figure Statue SEP158676 A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). Good smile Takeyashiki Jizai Okimono Horse KT-008 Action FigureRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Good Smile The Idolmaster New Generation Version Uzuki PVC Figure DEC132008

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.Good Smile Vividred Operation Rei Kuroki Figma Action Figure Japan Import You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Goodsmile BMW Z4 Hatsune Miku (Pvc-painted Miniature 1 43 Scale Resin) Ver. WonYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.Gorillaz Kidrobot Russell Vinyl figure CMYK Edition Statue Collector Item rareIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

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So how do you create a great customer service experience that puts you on the right side of these statistics?

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Figma 125 Charmantes Drossel Charmantes Max Factory Fireball Figur qunugz1994-Anime & Manga

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