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Explore the Higher Logic Blog:Online CommunityMarketing Automation

Studio Series 34 displayed once megatron Transformers qunajz6678-Transformers & Robots

Written by Tom Lehman on May 16, 2019 at 9:08 AM | 4 minute read

Item specifics

Condition:
Used: An item that has been used previously. See the seller’s listing for full details and description of ... Read moreabout the condition
Brand: Hasbro
Gender: For Boys Year: 2019
Character: Ironhide Character Family: Transformers
Size: 14" Theme: Transformers Movie
Packaging: Original (Unopened) Type: Action Figure

 

“Digital transformation” is leaving no stone unturned. Its effects aren’t limited just to big consumer brands like Amazon, Netflix Uber. Transformers vs Gi Joe Mini Series 24 Pieces Beautiful PlasticTechnology has changed how people travel down the path toward membership at your association, and how they engage with your association if or when they join.

A member’s experience with your association or nonprofit used to look different.Transformers war damaged optimus prime MPP-10M01D alloy edition toy They might hear about you through a direct mail flyer, send in a check to join, and attend a conference once a year. That was association membership. Their journey to joining your association was linear and sequential.Transformers War Within 1 Object On The Cover 5

Now, they come to your association at various stages of the funnel, or the member/buyer’s journey. And along the way, they expect a different experience from what was the norm 20 years ago.

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Transformers wei Jiang enlarged version SS05 Optimus Action Figure NEW Written by Elizabeth Bell on May 14, 2019 at 8:41 AM | 8 minute read

No matter the reason for the change, anyone who has grown an online community to maturity can tell you that the thought of moving that community to a new platform is enough to keep a person up at night.Transformers WEIJIANG NE-01 Megamaster Oversized Roboter Force Masterpiece Top

There are logistical and personal challenges to migrating an entire community, like:

  • What if engagement totally dies?Transformers WJ WEIJIANG M01 COMMANDER Optimus Prime Collection Hobbies Toy Gift
  • What if we lose all the activity from our old community when we transition?
  • What if members don’t move?TRANSFORMERS WUKONG BRUTICUS WK-08 BLAST OFF LOST AGE STARTING TODAY
  • What if members start their own rogue communities because they hate our new platform?

But whatever your worries are, moving your community could be what it needs to become even better.

Transformers X-Transbots MX-XVII Simulation Honda MX-17 BrakeTo get you to that new, better place, there are some strategic elements to think about as you transition your community from one platform (be it social media, a different company, or a listserv) to another.

We’re here to help you meet your goals while avoiding these pitfalls.

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Studio Series 34 displayed once megatron Transformers qunajz6678-Transformers & Robots

Written by Transformers Universo Legens Classe Antenna Rivals Esclusivo on May 9, 2019 at 10:53 AM | 5 minute read

Do you have a Customer Advisory Board (CAB) or customer advisory council?TRANSFORMERS G2 Combiner BRUTICUS 100% Complete Mint Condition A lot of software companies do. It’s one of those boxes that you check because you know it’s a best practice.

But something else that’s common is when companies check the CAB box just to have one, but don’t end up doing much with it (likely because of the workload it takes to manage). TRANSFORMERS PE-01 RARE MIB Shadow WarriorRather than becoming the product and customer experience-changing entity that it has the potential to be, many CABs go into hibernation, never to be heard from again.Transformers The Last Knight Autobot Sqweeks RC Kids Action Figures Playset New

It’s time to change that. It’s time to mobilize your CAB for action.

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Written by Nick Mignogna on May 1, 2019 at 10:14 AM | 9 minute read

 

In today's global economy, you're no longer competing with just the businesses in your town.Trasformatore Power Core Combiner Mudslinger Destructicon Nuovo You're competing around the world, and you may offer similar products and services to half a dozen other vendors, maybe more. Tres a 2000Ad X 3a Apocalypse Guerra Judge Dredd 16 Escala Figura de AcciónYou need a way to differentiate yourself outside of product and price, which can only be tweaked so much.

Smart businesses that find themselves in this situation turn to customer support as the differentiator.

Excellent customer service and support are highly effective ways to stand out because they also build loyalty among your customers.TriForce Injustice 2 The Versus CollectionIt will often cause them to select you for renewals and recommend you even if your prices are higher than the competition. Just consider these stats:

Clearly, there’s a major divide between perception and a hard reality.TRITON from the INHUMANS sculpted by BOWEN Marvel mini-bust LIMITED 1360 3000

So how do you create a great customer service experience that puts you on the right side of these statistics?

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